Terms of service
These terms govern your relationship with PANTANAL (www.pantanaljewellery.com). By browsing our site or making a purchase, you accept and agree to comply with these conditions.
1. About These Terms
PANTANAL LTD operates www.pantanaljewellery.com. When you shop with us or use our website, you're entering into a legal agreement based on these terms. If you don't agree with any part of these conditions, please don't use our services or make purchases.
2. Who Can Shop With Us
You must be at least 18 years old to place orders on our website. By completing a purchase, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements.
3. Product Information
We work hard to ensure all product details, images, and specifications are accurate, but minor variations may occur • All items are subject to stock availability
• Colours may appear differently depending on your device's display settings
• We maintain the right to update product information and pricing without advance notification
• Quantity restrictions may apply to certain products.
4. Placing Your Order
When you submit an order, you're making an offer to purchase
• We'll send you an email confirming receipt of your order, but this doesn't mean we've accepted it. Your order is officially accepted when we dispatch your items and send you a shipping confirmation. We can decline or cancel orders for various reasons, including stock issues, pricing errors, or payment problems
5. Payment Terms
Full payment is required before we ship your order. We process payments through secure, authorised payment providers. Accepted payment methods are shown during checkout. You're responsible for ensuring your payment details are correct and current. Prices are displayed in GBP and include applicable taxes unless stated otherwise.
6. Delivery
Estimated delivery timeframes are provided as guidance only and aren't guaranteed. Once your order leaves our facility, the shipping carrier assumes responsibility. Delays may occur due to factors outside our control, such as weather conditions, customs procedures, or carrier issues. You must provide complete and accurate shipping information. Additional customs duties or import taxes may apply for international orders, which are your responsibility.
7. Our Content and Intellectual Property
Everything on www.shoppantanal.com, including photographs, text, logos, product designs, and website layout, belongs to PANTANAL LTD and is protected under intellectual property law. You may not copy, reproduce, distribute, or commercially use any of our content without obtaining written authorisation from us first.
8. Your Privacy Matters
We collect and process your personal data in line with our Privacy Policy and current data protection regulations, including UK GDPR. Using our website means you understand and consent to how we handle your information as outlined in our Privacy Policy.
9. What We're Responsible For
We're committed to providing quality products and services. However, we cannot be held liable for indirect losses, consequential damages, or lost profits. Our maximum liability is limited to the purchase price of the specific product in question. Nothing in these terms affects your statutory consumer rights under UK law. We don't guarantee uninterrupted or error-free website operation.
10. Product Quality
We take pride in our craftsmanship. If you receive a defective or damaged item, please contact us so we can make it right. Our Returns and Refunds Policy provides full details on how we handle these situations.
11. Your Obligations
Use our website responsibly and lawfully. Don't attempt to hack, disrupt, or gain unauthorised access to our systems. Keep your account credentials secure and confidential. Don't use our platform for fraudulent activities. Respect our intellectual property and that of others.
12. Resolving Disagreements
These terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction over any disputes. We prefer to resolve issues through friendly communication before considering legal proceedings. Your statutory consumer rights remain unaffected.
13. Updates to These Terms
We may revise these Terms and Conditions from time to time to reflect changes in our business, legal requirements, or industry standards. When we make updates, we'll post the new version on our website with a revised effective date. Continuing to use our site after changes are posted means you accept the updated terms.
14. If Part of These Terms Doesn't Apply
Should any section of these terms be deemed invalid or unenforceable by a court, that specific provision will be removed or modified to the minimum extent necessary, while all other sections remain fully effective.
15. Complete Agreement
These Terms and Conditions, along with our Privacy Policy, Returns and Refunds Policy, and any other policies referenced on our website, represent the full agreement between you and PANTANAL LTD regarding your use of our services.
16. Get in Touch
Questions about these terms? We're here to help.
Use our contact form to get in touch.
